Returns and Refunds Policy

Returns and Refunds Policy for La Bella Rosa

Effective Date: December 24, 2024

At La Bella Rosa, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, please review our Returns and Refunds Policy for guidance.

1. Returns Eligibility

1.1. Items must be returned within 30 days of the delivery date.

1.2. To be eligible for a return, items must be:

  • Unused and in the same condition as received.

  • In their original packaging with tags attached.

  • Accompanied by the proof of purchase.

1.3. Certain items, such as final sale products, cannot be returned. This will be noted on the product page.

2. Return Process

2.1. To initiate a return, please contact our support team at returns@labellarosa.com with your order details.

2.2. We will provide you with a return authorization and instructions on where to send your item.

2.3. Customers are responsible for return shipping costs unless the item was damaged or incorrect upon receipt.

2.4. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refunds

3.1. Approved refunds will be processed to your original method of payment within 7-10 business days.

3.2. Shipping fees are non-refundable unless the return is due to our error.

3.3. If you do not receive your refund within the expected timeframe, please contact your payment provider or reach out to us at returns@labellarosa.com.

4. Exchanges

4.1. Exchanges are subject to stock availability. If the desired item is unavailable, a refund will be issued instead.

4.2. To request an exchange, follow the same steps outlined in the return process.

5. Damaged or Incorrect Items

5.1. If your item arrives damaged or you receive the wrong product, contact us within 7 days of delivery at returns@labellarosa.com.

5.2. We will arrange for a replacement or refund, including return shipping costs.

6. Non-Returnable Items

6.1. The following items cannot be returned or refunded:

  • Gift cards.

  • Items marked as final sale.

  • Personalized or custom-made products.

7. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Thank you for choosing La Bella Rosa. Your satisfaction is our priority!